General Terms & Conditions in 1win Singapore
The rules of cooperation between the 1win casino and players are set out in the Terms & Conditions. This document creates a transparent and fair gaming environment and allows both parties to protect their rights following the law.
Parties to the Agreement
When a player registers on the 1win site or 1win app, they enter into an official agreement with the casino. Both parties must comply with their obligations to each other. If one of the parties violates the terms of cooperation, the other party has a right to file a claim. The regulatory body will review the complaint and take measures to resolve the dispute.
Availability of Services Provided
The 1win casino adheres to the rules of legal, honest, and responsible online gambling. That’s why gaming services aren’t available to all users. Restrictions apply to:
- Age. To play on this site legally, you must be over 18 years old;
- Used funds. Make bets with your own money. Payments from third-party accounts will be canceled due to suspicion of fraud;
- Number of profiles. 1win players are allowed to have just one account on the site;
- Behavior. Impulsive gamers or those players who have resorted to using the self-exclusion procedure over the past 12 months are not recommended to register on the site.
If you decide to join the 1win casino, pass registration first. You can create an account either through social networks or in one click, using login and password.
Rules for Registration on the Site
Registration on the 1win website opens access to money bets, bonus offers, and tournaments. To sign up, you need to provide the casino with reliable information about your identity, including:
- Full name;
- Phone number;
- Email;
- Date of birth;
- Citizenship;
- Physical address;
- Financial data.
The registration form also contains a Password field. Come up with a combination of at least 6 letters, numbers, or symbols.
Your login details are confidential. It’s prohibited to share them with third parties. If you do this, you’ll be held responsible for any possible losses incurred due to the actions of third parties in your account.
Make sure the information you specify is relevant. If any changes occur to your data while using this site, you must edit it in the profile immediately. Ignoring the requirement will result in restrictions ‒ suspension or blocking of the account and cancellation of all payments.
Verification Procedure
The team of the 1win casino may perform checks of players at any time to confirm their identity, age, and other registration and payment data. Verification helps to keep the website safe for all users, prevent fraud, and protect minors from involvement in gambling.
Singapore players are obliged to provide the casino with the following documents upon request:
- Identity document: passport, driving license, or ID card;
- Documents that confirm your residential address: utility bills issued in the last 3 months;
- Documents that prove your financial situation: a photo of your credit card (the first six and last four digits must be visible) or an official account balance statement from the bank.
This procedure is mandatory for all gamblers who plan to bet for money and withdraw winnings. Refusal to send the necessary documents gives us the right to freeze your profile and invalidate active transactions.
Log-in Details
Your username and password are unique. They protect your account from unauthorized access by third parties. After registering on the 1win site, you undertake to keep login information a secret from other people.
If you suspect that your account has been hacked, inform the site administration immediately and attach evidence of unauthorized access. The casino will take measures to protect the profile from further violations (for example, temporarily block it).
Gaming Account
The 1win balance is intended for gambling and betting purposes only. That is, it can’t be used to make purchases as a regular bank account.
To place bets on sports or casino games, you need to replenish your balance. We accept payments via bank cards, electronic wallets, bank transfers, and cryptocurrency accounts. Here are several restrictions that apply to transactions on the site:
- Deposited funds must belong to you and be earned legally;
- Payments from cards or accounts of third parties are considered a fraudulent act and are confiscated;
- Players pay fees and taxes charged on their own;
- Payments in cash are not accepted;
- Transactions from duplicate accounts are subject to cancellation.
Criminal Activity
Every player of the casino has equal rights, including the right to get honest and non-falsified results of the game. The administration condemns any actions aimed at gaining an unfair advantage over other players or the casino, namely:
- Collusion. Sharing information with other players to manipulate the outcomes of games;
- Use of fraudulent software. Using bots and other hacking programs to deceive the casino;
- Money laundering. Depositing large amounts of illegally obtained money and subsequent withdrawal of these funds after minimal gaming activity;
- Multiaccounting. Creating duplicate profiles to receive bonuses or other benefits in a double volume;
- Registration under a false identity. Providing fake information and documents during registration/verification on the site.
Appropriate penalties will be taken against persons organizing or participating in collusion and other fraudulent activities. The casino is not responsible for compensation of funds that players have lost.
Other Prohibited Actions
The company also suspends cooperation with players who:
- Use aggressive or rude manner of communication with other users or casino employees;
- Upload large amounts of information or perform any other actions that can cause failures on the site;
- Copy the website or any part of it without official permission;
- Hack the security system of the site, get unauthorized access to players’ private data, or commit DDoS attacks;
- Transfer or sell their private profile to other people;
- Interfere with the operation of the website’s software;
- Publish inappropriate, offensive, or humiliating content on the site.
System Failures
Problems on the casino servers can lead to temporary failures on the gaming site. The casino team uses the latest monitoring systems to diagnose errors in real-time and fix them in the shortest possible time.
The casino is not liable for ISP (Internet service provider) failures or disorders of information technologies caused by the operation of the equipment that players use to get access to the website.
Usage of Players’ Personal Data
We process the private information of users per the law and our privacy policy. The administration of the site undertakes not to disclose or transfer confidential details to third parties.
The obtained data is stored on secure servers with 24/7 protection and video surveillance. Any information during transmission is encrypted using the SSL protocols that convert a text message into an unreadable set of characters. Attackers have no chance to decode it without a special key.
Modification of the Document
The casino may initiate the process of updating the current Terms & Conditions for commercial, legal, or technical reasons. Changes to the document can be made at any time without prior informing of players.
Updates take effect when the new version of the document is published on the website. Check the Information section of the 1win site regularly. Ignorance of the rules doesn’t exempt you from responsibility for their violation.
